Cancellation & Refund Policy
Last Updated: June 2026
1. Overview
This Cancellation & Refund Policy explains the terms under which cancellations, modifications, and refunds may be requested for services provided by Peak Collection.
By purchasing or using our services, you acknowledge and agree to this policy.
2. Travel Planning and Advisory Services
Peak Collection provides travel planning, itinerary design, travel advisory, concierge-style support, and related services.
Due to the time, expertise, research, and customization involved in creating personalized travel recommendations and itineraries, service fees may be non-refundable once work has commenced.
Unless otherwise agreed in writing:
Consultation fees are non-refundable after the consultation has taken place.
Planning fees are non-refundable once research or itinerary development has begun.
Completed itineraries, travel plans, guides, recommendations, and digital deliverables are considered fulfilled services and are not eligible for refunds.
3. Cancellation of Planning Services
Clients may request cancellation of planning services before work begins.
If no work has commenced, Peak Collection may, at its sole discretion, provide a partial or full refund.
Once planning, research, supplier outreach, itinerary design, or related work has started, refunds may be reduced or unavailable based on the work already completed.
4. Third-Party Travel Suppliers
Hotels, airlines, resorts, tour operators, transportation providers, cruise lines, activity providers, insurance companies, and other travel suppliers maintain their own cancellation and refund policies.
Peak Collection does not control these policies and is not responsible for supplier decisions regarding:
Cancellations
Refunds
Credits
Schedule changes
Rebooking options
Any refunds for travel services provided by third-party suppliers remain subject to the supplier’s terms and conditions.
5. Reservation Changes
Requests to modify travel arrangements are subject to:
Supplier availability
Supplier policies
Additional charges
Fare differences
Rate changes
Peak Collection cannot guarantee that modifications will be possible.
Additional service fees may apply when changes require significant additional planning or support.
6. No Refunds for Unused Services
No refunds will be provided for:
Missed flights
Missed tours
Missed reservations
Early departures
Late arrivals
Unused travel services
Voluntary cancellation of travel
unless specifically authorized by the applicable supplier.
7. Force Majeure
Peak Collection shall not be responsible for refunds, compensation, losses, or expenses arising from circumstances beyond its reasonable control, including but not limited to:
Natural disasters
Severe weather
Pandemics
Epidemics
Government restrictions
Border closures
Political unrest
Armed conflict
Transportation disruptions
Supplier insolvency
Labor strikes
Refund eligibility in such situations remains subject to supplier policies and applicable law.
8. Travel Insurance
Peak Collection strongly recommends purchasing comprehensive travel insurance.
Travel insurance may provide coverage for certain cancellations, interruptions, medical emergencies, supplier failures, and unforeseen events that may not otherwise be refundable.
9. Refund Processing
Where a refund is approved:
Refunds will be issued using the original payment method whenever possible.
Processing times may vary depending on payment providers and financial institutions.
Bank fees, exchange rate differences, transaction fees, and third-party processing charges may not be refundable.
10. Contact
For questions regarding cancellations or refunds, please contact:
Peak Collection
Email: MZTRAVELLLC@GMAIL.COM
Website: PEAKCOLLECTION.CO
